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Refund and Cancellation Policy, Terms and Conditions

* I have read and agree to the Refund and Cancellation Policy, Terms and Conditions

Crossware Sdn Bhd
Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia
Email: support@crosswaremedia.com

1. Overview

At Crossware Sdn Bhd, customer satisfaction is our top priority. We understand that sometimes digital products may not meet your expectations. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are offered for purchases made through our website.

2. Eligibility for Refund

You may request a refund within 7 calendar days of your original purchase date under the following conditions:

The product was not downloaded, accessed, or activated, or
You experienced a technical issue that prevented product use, and our support team was unable to resolve it

Refunds are not provided in the following cases:

You simply changed your mind after accessing the product
The request was made after the 7-day window
The issue was caused by incompatible software/hardware not meeting the product's requirements
You violated our Terms of Use

3. How to Request a Refund

To initiate a refund, please email us at support@crosswaremedia.com with the following information:

Full Name
Order Number
Date of Purchase
Reason for the Refund Request
Any relevant screenshots (if applicable)

Our team will review your request within 2–3 business days and respond with a resolution. Approved refunds will be processed within 5–7 business days back to the original payment method.

4. Cancellation Policy

As our products are digital and delivered instantly upon payment, cancellations are only possible before product access or download.

If you mistakenly purchased the wrong product or placed a duplicate order, contact us immediately at support@crosswaremedia.com so we can cancel and refund the order if it has not been accessed yet.

5. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving your issue quickly and fairly. Unwarranted chargebacks may result in suspension of access to future purchases.

6. Policy Updates

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting. We recommend reviewing this policy periodically for updates.

7. Contact

For any refund or cancellation-related queries, please contact:

Email: support@crosswaremedia.com
Mailing Address: Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia

Crossware Sdn Bhd
Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia
Email: support@crosswaremedia.com

Please read these Terms and Conditions (“Terms”) carefully before using our website or purchasing any digital products from Crossware Sdn Bhd. By accessing or using any part of our site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the website or use our services.

1. Definitions

“We”, “us”, “our” refers to Crossware Sdn Bhd
“You”, “user”, “customer” refers to anyone using our website or purchasing our products
“Digital products” refer to downloadable software, tools, licenses, or other digital content

2. Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction to use our website or purchase our products. By using our services, you confirm that you meet this requirement.

3. Product Delivery

All our products are delivered digitally via email or customer dashboard access immediately upon successful payment unless otherwise stated.

You are responsible for providing a valid and accessible email address to receive product access.

4. Use of Digital Products

When you purchase a product from Crossware Sdn Bhd:

You are granted a non-exclusive, non-transferable license to use the product for personal or business purposes, subject to the license terms.
You may not resell, redistribute, sublicense, or otherwise exploit our digital products commercially without written consent.
Unauthorized copying or distribution of our products may result in legal action.

5. Payments

All payments must be made in full at the time of purchase. We accept major credit/debit cards and other payment methods supported by our payment gateway.

By placing an order, you authorize us to charge the applicable payment method.

6. Refunds and Cancellations

Please refer to our Refund and Cancellation Policy for details regarding eligibility and the refund process. We offer a generous refund policy for eligible digital product orders.

7. Intellectual Property

All content on our website and within our products, including logos, trademarks, designs, and text, are the exclusive property of Crossware Sdn Bhd or its licensors. You may not reproduce or use our intellectual property without prior written permission.

8. Account Responsibility

If you create an account on our site:

You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately if you suspect any unauthorized access or use of your account.

We reserve the right to terminate or suspend your account if we believe you have violated these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, Crossware Sdn Bhd will not be liable for:

Any indirect, incidental, special, or consequential damages arising from your use or inability to use our services
Any loss of data, profits, or business opportunities due to the use of or reliance on our digital products

All products are provided “as-is” without any warranties unless otherwise stated.

10. Indemnification

You agree to indemnify and hold Crossware Sdn Bhd harmless from any claims, damages, or expenses arising from your misuse of our website, products, or violation of these Terms.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised effective date. Continued use of our services after any such changes constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Email: support@crosswaremedia.com
Mailing Address: Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia