Refund and Cancellation Policy

Crossware Sdn Bhd
Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia
Email: support@crosswaremedia.com

1. Overview

At Crossware Sdn Bhd, customer satisfaction is our top priority. We understand that sometimes digital products may not meet your expectations. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are offered for purchases made through our website.

2. Eligibility for Refund

You may request a refund within 7 calendar days of your original purchase date under the following conditions:

• The product was not downloaded, accessed, or activated, or
• You experienced a technical issue that prevented product use, and our support team was unable to resolve it

Refunds are not provided in the following cases:

• You simply changed your mind after accessing the product
• The request was made after the 7-day window
• The issue was caused by incompatible software/hardware not meeting the product's requirements
• You violated our Terms of Use

3. How to Request a Refund

To initiate a refund, please email us at support@crosswaremedia.com with the following information:

• Full Name
• Order Number
• Date of Purchase
• Reason for the Refund Request
• Any relevant screenshots (if applicable)

Our team will review your request within 2–3 business days and respond with a resolution. Approved refunds will be processed within 5–7 business days back to the original payment method.

4. Cancellation Policy

As our products are digital and delivered instantly upon payment, cancellations are only possible before product access or download.

If you mistakenly purchased the wrong product or placed a duplicate order, contact us immediately at support@crosswaremedia.com so we can cancel and refund the order if it has not been accessed yet.

5. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving your issue quickly and fairly. Unwarranted chargebacks may result in suspension of access to future purchases.

6. Policy Updates

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting. We recommend reviewing this policy periodically for updates.

7. Contact

For any refund or cancellation-related queries, please contact:

Email: support@crosswaremedia.com
Mailing Address: Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia