Privacy Policy

Crossware Sdn Bhd
Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia
Email: support@crosswaremedia.com

1. Introduction

At Crossware Sdn Bhd (“we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, purchase our digital products, or interact with our services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Email address
Billing address
Payment information (processed via secure third-party gateways)
Any information you voluntarily provide through contact forms or emails

b. Technical Information

IP address
Browser type and version
Operating system
Pages viewed and time spent
Device type and identifiers

c. Cookies and Tracking

Please see our Cookie Policy for detailed information on the types of cookies we use.

3. How We Use Your Information

We collect and use your data to:

Deliver and manage your digital product purchases
Send order confirmations and support emails
Improve our website and user experience
Send newsletters or promotional material (only with your consent)
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent
Contractual necessity (e.g., to deliver purchased products)
Legal obligations
Our legitimate interests (e.g., to enhance services)

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share it with:

Trusted third-party service providers, such as payment gateways, email service providers, and analytics tools
Legal authorities, if required by law or court order
Affiliates or business partners, for the purpose of fulfilling services (only with proper data safeguards)

All third parties are obligated to handle your data securely and for specified purposes only.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

Unauthorized access
Accidental loss or alteration
Misuse or disclosure

Our website uses SSL encryption, and payment data is handled by PCI-compliant providers.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict data processing in certain circumstances
Withdraw your consent at any time
Request data portability (where applicable)

To exercise these rights, contact us at support@crosswaremedia.com.

8. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal, tax, or accounting obligations
Resolve disputes and enforce agreements

After this period, your data will be securely deleted or anonymized.

9. International Data Transfers

As a Malaysian-based company, your data may be stored or processed outside your country of residence. Where applicable, we ensure that appropriate data protection safeguards are in place.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of those sites before providing any data.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically.

12. Contact Us

For any questions, concerns, or data-related requests, please contact:

Email: support@crosswaremedia.com
Address: Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia