Payment Flow

At Crossware Sdn Bhd, we ensure a secure and seamless payment experience for all our customers. Below is an overview of our standard payment process for digital products and services offered on crosswaremedia.com.

1. Product Selection

• Customers browse and select the desired digital product or service from our website.

• Detailed information, pricing, and features are displayed on the product page.

2. Checkout & Order Summary

• Once a product is selected, customers are directed to the checkout page.

• A complete order summary, including product name, pricing, applicable taxes (if any), and total amount, is displayed before proceeding to payment.

3. Secure Payment Processing

• We accept payments through secure third-party payment gateways such as Stripe, PayPal, and major credit/debit cards.

• All payment information is encrypted and processed in accordance with PCI-DSS standards to ensure customer data protection.

• 3D Secure authentication is used where applicable to reduce fraud and enhance security.

4. Instant Order Confirmation

• Upon successful payment, the customer receives an automated confirmation email with:

  • Invoice details

  • Product/service summary

  • Delivery or access instructions (if applicable)

5. Product Delivery

• For digital products, access credentials or download links are delivered instantly to the customer’s registered email.

• For services, a confirmation email is sent along with further steps for activation or onboarding.

6. Payment Failure Handling

• In case of a failed payment:

  • No charges are made to the customer’s account.

  • The customer is redirected back to the payment page with an error message.

  • They can attempt the payment again or use a different method.

7. Customer Support

• If you experience any issues during or after the payment process, our support team is available at support@crosswaremedia.com to assist you.