Cookie Policy
Crossware Sdn Bhd
Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia
Email: support@crosswaremedia.com
1. Introduction
This Cookie Policy explains how Crossware Sdn Bhd ("we", "our", or "us") uses cookies and similar tracking technologies when you visit our website or interact with our services. By continuing to use our site, you agree to the placement and use of cookies as outlined below.
Cookies help us enhance your experience, understand usage patterns, and improve our digital products and website performance.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, mobile phone, tablet, etc.) when you visit a website. They contain information about your interaction with the site and can be used to identify your device for future visits.
Cookies can be:
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First-party cookies – set by the website you are visiting
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Third-party cookies – set by other websites or services we use (e.g., analytics or advertising partners)
Cookies do not collect personally identifiable information unless you provide it voluntarily.
3. Types of Cookies We Use
We use the following types of cookies on our website:
a. Strictly Necessary Cookies
These cookies are essential for the operation of our website. They enable core functionalities such as security, network management, and accessibility.
Examples:
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Session management
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Login authentication
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Fraud prevention
b. Performance and Analytics Cookies
These cookies collect anonymous information about how visitors use our website. We use this data to improve functionality and content.
Examples:
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Page visit statistics
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Click patterns
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Bounce rates
Tools we use may include:
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Google Analytics
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Hotjar
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Facebook Pixel
c. Functionality Cookies
These cookies allow the website to remember choices you’ve made (such as language preferences or region) and provide enhanced, personalized features.
Examples:
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Remembering login details
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Saving form progress
d. Advertising and Targeting Cookies
We may use these cookies to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.
Examples:
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Facebook Ads
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Google Ads
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Retargeting services
You may opt-out of personalized advertising by visiting www.aboutads.info or adjusting your browser settings.
4. How to Manage Cookies
You can control and manage cookies in various ways:
a. Browser Settings
Most browsers allow you to refuse or accept cookies and delete them from your device. Instructions for managing cookies can be found in your browser’s help section.
Popular browsers:
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Google Chrome
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Mozilla Firefox
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Safari
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Microsoft Edge
b. Consent Management
We may use a cookie consent banner when you first visit our site. This allows you to accept or reject specific categories of cookies.
c. Third-Party Tools
You can use third-party tools to opt out of targeted advertising:
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Google Ads Settings
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Facebook Ad Preferences
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Your Online Choices (www.youronlinechoices.com)
5. Third-Party Cookies
Our website may integrate third-party services that place cookies on your device when you use their features. These include but are not limited to:
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Embedded YouTube videos
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Chat or support widgets
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Social sharing buttons
We have no control over these cookies. Please review the respective privacy and cookie policies of these third parties.
6. Retention Period
Cookies are stored for varying durations:
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Session cookies: Deleted when you close your browser.
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Persistent cookies: Remain until they expire or are manually deleted.
The exact duration depends on the cookie type and the settings of your browser or device.
7. Changes to This Policy
We reserve the right to update this Cookie Policy at any time to reflect changes in the law, our services, or cookie practices. Updates will be posted on this page with the revised effective date.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Email: support@crosswaremedia.com
Address: Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia